Booking terms

Mark Moss trading as Moss Executive
26 White Horse Lane, Maldon, Essex CM9 5QP · 07356 246848 · bookings@mossexecutive.co.uk

Quotations and confirmation

An enquiry is not a confirmed booking. A journey is confirmed only when Moss Executive accepts it, confirms the price and any required payment or deposit has been received.

Prices, VAT and payment

Each journey is individually quoted. Consumer quotations show the total amount payable, including VAT where applicable. Corporate quotations and invoices will state the applicable VAT treatment. Unless different arrangements are agreed in writing, any required payment must be received through the stated payment method before the booking is confirmed.

Deposits

A deposit may be requested for weddings, extended or multi-day chauffeur engagements, multiple vehicles, major events, concierge purchases or other services requiring substantial advance commitment. The amount, balance due date and any booking-specific cancellation terms will be stated clearly in the quotation before acceptance.

Journey information

The client is responsible for supplying accurate collection, destination, timing, passenger, luggage and flight information and for notifying Moss Executive promptly of changes.

Changes

Changes remain subject to availability and may alter the agreed price. Please request any change as soon as possible. A change is accepted only when confirmed by Moss Executive.

Cancellation charges

Cancellations more than 24 hours before the agreed pickup time receive a full refund. For cancellations between 6 and 24 hours before pickup, Moss Executive may retain up to 50% of the agreed journey charge where this reasonably reflects the loss incurred. For cancellations less than 6 hours before pickup, or once the chauffeur has been dispatched, Moss Executive may retain up to 100% where this reasonably reflects the loss incurred, taking account of costs saved and whether the booking can be replaced.

If the chauffeur has already been dispatched, or the passenger does not attend the agreed pickup location and cannot be contacted, the full booking price is payable together with unavoidable parking or access charges already incurred.

Waiting and flight delays

Standard pickups include 15 minutes' complimentary waiting. Airport collections include flight monitoring and 60 minutes' complimentary waiting from the actual flight arrival time where the correct flight number was supplied. Thereafter waiting is charged at £60 per hour in 15-minute increments. No cancellation charge arises solely because a monitored flight is delayed where the booked transfer can still proceed.

Cancellation by Moss Executive

If Moss Executive cannot provide a confirmed journey and no suitable alternative is agreed, all journey payments received will be refunded. Moss Executive will not be responsible for losses outside its reasonable control except where the law requires otherwise.

How to cancel and refunds

A cancellation must be made by telephone, WhatsApp or email and is valid once acknowledged by Moss Executive in writing. Approved refunds will be returned to the original payment method, normally within 5–10 working days.

Conduct and vehicle care

Passengers must behave safely and lawfully and take reasonable care of the vehicle. Smoking is not permitted. Reasonable cleaning or damage costs caused by a passenger may be charged.

Last reviewed: 27 August 2026.